Privacy Policy

1. Scope

This Privacy Policy explains how AYLO handles information for the aylo.technology website and the FAYZ mobile application. FAYZ includes account profiles, avatar features, social posts, messages, comments, likes, factions, gifts, MOON Credits, Storage, production-style progress screens, notifications, moderation tools and Fayz spiritual utilities.

2. Information We Collect

We may collect information that you provide or create when using the website or app, including:

• Account information such as name, username, email address, phone number, gender and religion selection.
• Profile information such as avatar choice, bio, profile photo, age, residence, height, weight, hair color and eye color.
• User content such as posts, photos, videos, captions, comments, likes, follows, faction activity and reports.
• Messages, gifts, MOON Credits transfers, digital item purchases, Storage inventory and wallet ledger records.
• Location information when you allow location-based features such as prayer times, Qibla direction or nearby features.
• Health and fitness information you choose to connect or record, such as steps, distance, calories and workout history.
• Organizer information you enter, including routines, medication or vitamin reminders, goals, debts, bills, income and other financial planning details.
• Family information, including guardian-child relationships, assigned tasks, completion evidence, school or activity status and notifications shared within an authorized family group.
• Device, diagnostic, notification token and usage information needed to operate, secure and improve the service.
• Website order information such as shipping details, order history and Stripe payment status for physical goods.

3. How We Use Information

We use information to:

• Create and secure accounts.
• Save profile, avatar, Storage, wallet, social and app progress state.
• Show posts, comments, followers, factions, messages, gifts and notifications.
• Process website orders and communicate about physical products.
• Calculate prayer times, Qibla and related utilities when enabled by the user.
• Show private health, fitness, organizer and family progress features that the user or authorized guardian enables.
• Moderate reports, block abusive behavior, prevent fraud and enforce our Terms.
• Provide support, troubleshoot errors and improve reliability.

4. Payments and MOON Credits

Website payments for physical products may be processed by Stripe. The FAYZ app may use platform payment systems for digital items when enabled. MOON Credits are internal app credits only. They are not external currency, securities, bank balances, cash balances, investment products or guaranteed earnings.

We do not store full card numbers or CVV codes. Stripe and Apple process payment information under their own privacy policies and payment rules.

5. Service Providers

We may use trusted service providers to operate the website and app, including:

• Supabase for authentication, database and storage services.
• Cloudflare for media delivery, video and asset infrastructure.
• Vercel for API and website hosting.
• Apple, Expo and APNs for app distribution, notifications and mobile platform services.
• Stripe for eligible website checkout and payment processing.

6. User Content, Safety and Moderation

FAYZ includes social and user-generated content features. Reports, moderation decisions, blocked users, appeals and safety actions may be stored so we can protect users, enforce rules and respond to abuse.

7. Cookies, Analytics and Tracking

The website may use cookies or similar technologies for basic operation, analytics and security. The FAYZ app does not use third-party advertising tracking unless a separate product and legal review approves it.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of your personal information. You can edit profile information in the app, use in-app account deletion, or contact us for help. We do not sell personal information.

9. Account Deletion

If you created an account in FAYZ, you can request account deletion from the app profile settings. Deletion removes or deactivates account data where required, except where retention is necessary for security, fraud prevention, legal compliance, payment records, moderation records or dispute handling.

10. Children

General AYLO accounts are not intended for children under 13. A child account may be added to Family only through an age-appropriate guardian flow that is enabled for the user's country. Guardians must have authority to create or link the child account. Child location, school and task information is restricted to authorized family members, is not used for advertising or tracking, and can be disconnected or deleted through the account controls. Family features remain unavailable until required consent and age controls are configured for the applicable jurisdiction.

11. Security and Retention

We use technical and organizational measures designed to protect information. We retain information for as long as needed to provide the service, comply with law, resolve disputes, enforce rules and maintain security. Health, precise location and child data are access-restricted and are retained only while needed for the enabled feature or a documented legal and safety requirement. Live Activity and lock-screen display of sensitive progress requires a separate user choice and can be turned off.

12. Changes

We may update this policy as FAYZ and AYLO develop. Changes will be posted on this page with an updated date.

13. Contact

For privacy questions or requests, contact us at:

Email: privacy@aylo.technology
Address: 2975 Ocean Parkway, Brooklyn, NY 11235, United States